In this webinar we will cover
Key strategies for leveraging technology to enhance your veterinary clinic’s efficiency and client satisfaction:
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Technology in the Veterinary Clinic: Understanding the role of digital tools in modern practices.
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Identifying Client Needs: How to tailor your services based on client demographics and preferences (digital natives, email, text, autofill forms, video).
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Educating Clients with Technology: Best practices for delivering the right information at the right time.
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Creating Efficiencies: How digital solutions can streamline clinic workflows and reduce time spent on administrative tasks.
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Digital-First Approach: Save time by minimizing paper forms and optimizing processes with automation (e.g., automated intake and surgical consent forms).
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Common Questions Clinics Have: Addressing frequent client inquiries before and after procedures to improve communication.
Join us to learn how adopting these tech-driven solutions can transform your clinic and improve both client and team experiences.
Presented by Debbie Boone,
Co-found and VP
2 Manage Vets Consulting
Debbie Boone, BS, CVPM, Fear FreeSM Certified, has worked for the veterinary profession for more than 40 years. After earning her bachelor’s degree in animal science from North Carolina State University, she began as a client care representative and quickly moved into hospital administration. Debbie has experience in the management of small animal, mixed animal, specialty, and emergency practices.
Debbie is considered an expert in team communication, creating positive practice culture, and developing operations efficiency for veterinary practices. Debbie published her new book, “Hospitality in HealthCare: How Top Performing Practices Give the Best in Care to Their Patients and Boost Team Happiness” in July of 2023. Her business, 2 Manage Vets Consulting, helps practices develop extraordinary team communication and business skills, enhancing patient care, improving profitability, and increasing practice value. She strives to improve the lives of animals by using her expertise to improve workplace culture and the well-being of veterinary professionals.
She is the current Vice President of the North American Association of Veterinary Receptionists – www.NAAVR.org